Customer Success Representative

Indianapolis · Full-time

About The Position

Taranis is the world’s leading AI-powered crop intelligence platform, providing ag advisors and their growers with data driven agronomic recommendations that drive farm management and input decisions. Through full-service, leaf-level data capture,Taranis’ insights and services allow the growers to accelerate decision making, simplify management, maximize profitability and enhance their sustainable farming practices.

Since its founding, Taranis has worked with the world’s top agricultural retailers and crop protection companies, serving millions of acres for customers in the United States, Brazil, and Europe. Taranis has offices located in Westfield, Indiana, Tel Aviv, Israel, and Campinas, Brazil. To learn more visit www.taranis.com.

We are looking for a Customer Success Representative to join our headquarters team in Indianapolis and be the face of Taranis for our customers!

This is a full-time position, including some travel in the Midwest.


Responsibilities

  • Delivering and communicating ROI for our clients, throughout the customer lifecycle
  • Being the trusted partner for the customer on use-case and product functionality
  • Deliver outstanding customer service with a smile, accuracy, and enthusiasm
  • Ensure each customer experiences the full value of our services, products & technology
  • Proactively resolve escalated customer concerns and issues
  • Document and update customer records based on interactions in our database
  • Work closely with RSM to engage new customers and with Product to continually improve service 

Requirements

3+ years of Agriculture Cooperative / Retail, experienced in the following: 

  • 3+ years of Agriculture Cooperative / Retail, experience in the following
  • Previous experience in customer service/sales
  • Empathy and ability to build a relationship with customers 
  • Detail-oriented and able to multitask
  • Excellent written and verbal communication skills
  • CCA - advantage 


To maintain and cultivate our unique DNA in Taranis, we look for people who

  • Love what they do and are passionate about making an impact
  • Able to adapt quickly in an intensive, fast-paced environment
  • Own strong attention to details and sense of accountability
  • Quick learners, organized and personally dedicated to accomplishing objectives
  • Master multitasking, Hands-on, own high work ethic and prioritize workload 
  • Excellent analytical skills combined with impeccable business judgment
  • Have great communication skills

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